| Department | Inquiries | What to include in request |
|---|---|---|
Support
| CoStar + Benchmark product questions Participation list Report questions str.com client logins Segmentation reporting Questions on existing property reports, data, methodology
| Specific questions and page url City, market, or submarket requested Data questions for property or Comp Set Contact name, email, title and account or property Contact name, email and property Copy of report and specific question
|
Trends | Industry trend Custom trend | Length of trend, type of trend, industry segment (ex. market, submarket, class) Length of trend, type of trend, properties to include |
Hospitality Research
| Update portfolio - property add/remove Room count change Flag change Property openings, closings, & renovations | Subject property, effective date, your affiliation: own, manage, asset manage Subject property, effective date, room count update, reason Subject property, effective date, updated property name Subject property, effective date, detail: open, close, under construction - length of time |
Data
| Portfolio/property data submissions Data restatement Late data | Data submission spreadsheet - ask us about automated data submission Data submission spreadsheet Data submission spreadsheet |
Distribution List
| Corporate report/data file distribution Property STAR report distribution updates | Email address to add or remove Updated company-maintained spreadsheet, only for clients not utilizing ODLM |
Additional Links
| Client site dSTAR | This includes ODLM, data submission and Comp Set changes Access to your online STAR report |
For any additional questions or general inquiries, please contact your Client Relations Advisor.