How can I automatically deliver my data to STR?
Data can be sent via e-mail, SFTP or API.
What is a Competitive Set (Comp Set)?
A Comp Set is a group of hotels that compete with your property for business and is selected with the purpose of benchmarking your performance against the competition. Read more here.
How do I report Rooms Sold figures?
Included in Rooms Sold figures: Day use and partial day room sold, rooms occupied without charge in connection with a promotion or contract Excluded from Rooms Sold figures: Complimentary rooms, ‘no-shows’, owner-occupied condominiums Full details here.
How are percent changes calculated?
Hotel and comp set performance changes are measured against the same period last year. The percent change is calculated using the following formula: (This Year-Last Year) / Last Year. If a percent change column in blank this means that current and/or historical da...
(M) Is anything changing with data access or performance confidentiality?
Your proprietary performance data is still protected by our industry-leading confidentiality guidelines. As initiated with the initial launch of Benchmark last year, access to our data is no longer defined by distribution lists. Access is now managed through licenses...
(L) Will anything change with Competitive Sets?
Yes, management of Comp Sets looks different and includes dynamic, self-service functionality that eliminates the need to work through STR’s Client Services team. You control access via permissions for which users can edit and create Comp Sets. Updated search functio...