Like the rest of the world, STR continues to follow the situation around the COVID-19 outbreak. While the health and wellbeing of so many around the world is the primary focus, we also want to do our best to support our partners and answer as many questions as we can around hotel performance.

Occupancy has long been one of the key hotel performance metrics measured by STR. However, even this traditional metric has not escaped the impacts of COVID-19.

Australia and New Zealand hotels are seeing various levels of recovery. From drive-to markets to capital cities, this deep dive explores current performance, occupancy-on-the-books data and what we can expect moving forward.

While evaluating past data is crucial for the industry, as markets begin to reopen and demand picks up, it is important to look towards business-on-the-books data to see how these markets will perform in the coming weeks and months.

Learn about the factors that influence hotel customer satisfaction, from use of technology to budgets and beyond.