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Meet The Team


    • Randy Smith

      Chairman and Co-Founder

      Randy Smith is the chairman and co-founder of STR. In 2011, Mr. Smith was inducted into the Hilton Hospitality Hall of Honor (with Carolyn Smith, his co-founder and wife), named one of the “25 Most Influential Executives of the Business Travel Industry of 2011” by Business Travel News and the recipient of the 2011 Lodging Hospitality Magazine’s Stephen W. Brener Silver Plate Award. 

      In 2010, Randy was awarded the ALIS Lifetime Achievement Award for his contribution to the lodging industry. He was a 2007 inductee to the Florida State University College of Business Hall of Fame. He is a member and past co-chairman of the Industry Real Estate Financing Advisory Council (IREFAC) and the 2002 recipient of the prestigious IREFAC C. Everett Johnson Award.  

      Randy also is vice-chair of the American Hotel & Lodging Foundation Funding Committee (AH&LEF). Randy is a charter member of the International Society of Hospitality Consultants (ISHC), a former board member and the recipient of the 1996 Industry Pioneer Award of the ISHC for outstanding contribution to the lodging industry.

      Phone +1 (615) 824 8664

    • Amanda W. Hite

      President and CEO

      As president and chief executive officer, Amanda Hite sets company policy and strategy while overseeing daily operations and implementing initiatives for STR's family of companies: Hotel News Now (HNN), based in Cleveland, Ohio and STR’s international headquarters, in London. She is a member of the boards of directors of the U.S. Travel Association (USTA) and the Hendersonville Chamber of Commerce. 

      Before joining STR, Amanda was the Director of Research for the Nashville Area Chamber of Commerce. A graduate of Birmingham-Southern College with a B.S. in business administration, Amanda resides in Hendersonville, TN, with her husband and two children.

      Phone +1 (615) 824 8664

    • Kay Caudle

      General Counsel

      As STR’s General Counsel, Kay Caudle manages the legal affairs for the company. Kay counsels on a variety of transactional, intellectual property, real property, and employment matters, and is also responsible for ensuring that the company complies with federal and state laws and regulations.

      Phone +1 (615) 824 8664 ext. 3340

    • Debbie Gryszko

      Chief Financial Officer

      Debbie Gryszko directs all financial and accounting functions for the STR family of companies. Her team handles all subscriptions, accounts receivable, accounts payable, and payroll functions.

      Phone +1 (615) 824 8664 ext. 3320

    • Scott Hendryx

      Chief Information Officer

      Scott Hendryx leads STR’s IT team for all U.S. and global initiatives, including infrastructure, development, quality and security. He is responsible for guiding our IT team in the development and implementation of a full technology upgrade (hardware and software) to improve the stability, flexibility and scalability of STR’s environment. He is also a stakeholder in STR’s portfolio governance committee, ensuring that the best projects for STR’s mission are selected and successfully implemented.

      Phone +1 (615) 824 8664 ext.3435

    • Elizabeth Randall-Winkle

      Chief Strategy Officer

      Elizabeth Randall-Winkle, Chief Strategy Officer, is responsible for the development and execution of the organization’s strategic initiatives. Randall-Winkle has held several positions within the STR organization. Most recently serving as Managing Director for the organization’s expansion and operations outside of North America. Elizabeth also served as Director of Operations. Elizabeth is active in the industry, speaking at international conferences and participating on panels at various events. Elizabeth was invited to take part in the Dean's Distinguished Lecture Series (DDLS) at the Cornell School of Hotel Administration (SHA) in 2011 and at Ecole hôtelière de Lausanne (EHL) in 2012.

      Elizabeth joined STR from the financial services industry, having served as Interim President/CEO for Pasadena Federal Credit Union in California after previously serving as Vice President, Member Services for the $120 Million organization.

      Ms. Randall-Winkle serves on the Board of Directors of STR Global, Ltd. (trading as STR) and International Society of Hospitality Consultants (ISHC).

      Elizabeth holds a bachelor’s degree from Vanderbilt University.

      Phone +1 (615) 824 8664 ext.3489

    • Jon Timmons

      Chief Operating Officer

      Jon Timmons leads STR’s operational strategy and oversees the company’s product and service development. He is responsible for ensuring that STR’s services are keeping pace with the constantly-evolving industry. Prior to his role at STR, Jon served as vice president of technology and data services for eviCore Healthcare.

      Phone +1 (615) 824 8664 ext.3552

    • Robin Rossmann

      Managing Director

      Robin Rossmann leads STR’s regional operations across Europe, Middle East, Africa, Asia Pacific and Central and South America. He focuses on continuing to improve the way STR provides the hotel industry with robust and insightful performance benchmarking that enables stakeholders to make better decisions. Prior to STR, Robin was a senior director of Deloitte’s global hospitality advisory team in London. During his 13 years with Deloitte, Robin advised leading hotel brands, operators, investors and lenders in most major global markets. His wide range of experience includes advising on hotel strategy, business planning, investment appraisal, market reviews, financial and commercial due diligence, IPOs, debt advisory, valuation, financial assurance, controls improvement and risk management.

      Phone +44 (0) 207 922 1968

    • Bobby Bowers

      Senior Vice President, Operations

      Bobby Bowers oversees all aspects of STR client and customer service and support sales efforts. He is often the keynote presenter at international, national and regional industry conferences.

      Phone +1 (615) 824 8664 ext. 3321

    • Jan D. Freitag

      Senior Vice President, Lodging Insights

      Jan Freitag is charged with exploring opportunities related to STR's development initiatives. He is the author of a recurring column on Hotel News Now, presents lodging performance trends at industry conferences and is often quoted in trade publications and the general news media.

      Phone +1 (615) 824 8664 ext. 3352

    • Brad Garner

      Senior Vice President, Client Relationships

      Brad Garner is Senior Vice President, Client Relationships for STR. In this role, he is responsible for servicing, managing and building multi-level, proactive relationships with STR’s client base and acts as a primary contact for investment banks and institutional investors.   He is a frequent speaker at industry meetings and conventions and is a regular contributor to various news and media outlets. Brad joined STR in 1995 shortly after earning his B.S. in Marketing from Old Dominion University.  He currently resides in Nashville, TN, with his wife and daughter. 

      Phone +1 (615) 824 8664 ext. 3307

    • Steve Hood

      Senior Vice President, Research and Founding Director, SHARE Center

      Steve Hood  has been with STR for 15 years. He currently serves as Senior Vice President of Research. He is responsible for research-related activities, including special analyses and methodologies. He manages STR’s relationships with the educational community. He currently serves as the Director of the SHARE Education Center.

      Phone +1 (615) 824 8664 ext. 3315

    • Vail Ross, CMHS

      Senior Vice President, Global Business Development & Marketing

      Vail Ross is responsible for the overall coordination, functional management and leadership of the business development and marketing strategies and activities for the STR family of companies. Along with hotel specific sales and marketing, Vail’s efforts are directed toward expanding relationships with third party vendors by promoting new products and services. She is often featured as a guest speaker at international, national, regional and state conferences. Vail currently is the chair for the AH&LA Women In Lodging (WIL) Council and the chair for the HSMAI Foundation board of directors.

      Phone +1 (615) 824 8664 ext. 3368

    • Thomas Emanuel

      Director of Business Development, Industry Partners

      Thomas Emanuel leads STR’s business development and relations with industry stakeholders. He has spent his entire career in the hospitality industry, both at the corporate and unit levels with Hyatt Hotels & Resorts. In 2006, Thomas joined Deloitte’s HotelBenchmark where he was working until the team transferred to STR in 2008. Thomas regularly attends and presents at client events and conferences around the globe, and has been interviewed by news outlets including CNN, NBC and various tourism and hospitality industry publications.


      Phone +44 (0) 207 922 1949

    • Carter Wilson

      Senior Vice President, Consulting and Analytics

      Carter oversees STR's Consulting & Analytics practice, which is tasked with using the company's deep repository of hotel-performance data to answer the most complex of client questions. The Consulting & Analytics group also oversees STR's Custom Forecast product, the HOST/P&L program, comp set selection and optimization, and the Bandwidth, RPM, and Pulse Reports. Carter has over three decades of experience in the hospitality industry and has extensive public-speaking experience, lecturing frequently at major conferences and company events.

      Phone +1 (615) 824 8664 ext. 3144

    • Dennis Spitra

      Director - Business Development

      Phone +44 (0) 207 922 1975

    • Patricia Boo

      Area Director - Central & South America

      Patricia Boo is based in Bogota, Colombia and is responsible for the organization’s expansion throughout Centra & South America. Patricia spent her career in the hotel industry at property level, between Madrid and London, until she joined STR in 2008. Patricia often attends and presents at industry conferences and client meetings. Patricia has been a regular lectorer at the Rey Juan Carlos University in Madrid, Spain specialising in benchmarking for their Revenue Management courses. Patricia holds a degree in Tourism and has established relationships with regional governments and hotel associations to make STR the preferred benchmarking company for all their members, and is committed to helping row the company's footprint around the world.

      Phone +57 1508 8965

    • Marco Malacrida

      Area Director - Italy

      Marco Malacrida leads STR’s Italian office.  Marco spent his early career working for International Government Organizations; analyzing, modeling and implementing penetration and distribution strategies and organizational set up for companies interested in entering the Italian market. Marco has worked exclusively in the hospitality industry since 2000, first introducing online benchmarking to hotels through The Bench and then STR. 

      Phone +39 02 8909 5051

    • Jesper Palmqvist

      Area Director – Asia Pacific

      Jesper Palmqvist leads STR in the Asia Pacific Region, overseeing teams across Australia, Singapore, China, Japan, India and Jakarta. He has twenty years of experience in hospitality, online travel and IT through various verticals in regional European IT start-ups and regional hotel chains, as well as global companies such as Orbitz Worldwide, Wyndham Hotel Group and Groupon, leading efforts in Distribution, Sales & Marketing and contracting. Jesper frequently presents the latest trends and updates at industry events in the APAC region.

      Phone +65 6800 7850

    • Matthew Burke

      Regional Manager, Pacific

      Matthew manages STR’s client relationships and business development in Australia, where he is based, as well as New Zealand and the Pacific Islands. Matthew focuses on growing STR’s business with accommodation operators, private industry investors and government and tourism associations. Prior to working with STR, Matthew worked as a revenue manager and marketing manager for Hyatt. Matthew frequently presents at major hotel association conferences, as well as national tourism conferences and industry events (accommodation and non-accommodation), providing industry overviews and sharing economic insights.

      Phone 61 (0)2 8091 2009

    • Bernard Kee

      Regional Manager Southeast Asia

      Bernard Kee joined STR in 2016 to lead the company’s business development and account management teams in Southeast Asia. He works closely with employees from all across the globe and has valuable cross-cultural people management skills. A firm believer in utilising data insights to formulate business strategies and make better planning decisions, Bernard provides industry partners with informed regional perspectives. His expertise in data analytics allows him to identify the story behind the figures. With 12 years in the retail banking sector, and 14 years of involvement in the hospitality trade, Bernard can draw on a wealth of knowledge and experience in the travel industry. 

      Phone +65 6800 7850

    • Christine Liu

      Regional Manager, North Asia

      Christine Liu leads STR’s client relations and business development across Greater China. She began her career with Shangri-La hotels, where she gained a great deal of experience in F&B and Front Office management. Christine then moved from hotel operations to industry partners, working for InterTouch, Infor EasyRMS and TSA Training Services before joining STR in 2015.  

      Phone +86 (0)10 8316 2688

    • Philip Wooller

      Area Director- Middle East and Africa


      Philip Wooller is based in Dubai and is responsible for the organisation’s expansion throughout Middle East & Africa.  Philip spent two decades in hospitality and his career combines the unique blend of senior positions in hotel operations and management, sales, marketing and revenue management for Britannia Hotels, Thistle Hotels, Intercontinental Hotels and Crown Hotels. Philip joined The Bench in 2006 and transferred to the STR team in 2008.  Philip graduated from Bournemouth University with a degree in Hospitality Management.

      Phone +971 (0)557 701202

    • Jonathan Bell

      Vice President, Data Operations

      Jonathan Bell oversees a wide range of data-related functions, including data management, data quality, and data strategy globally. He leads the Data Operations department consisting of the hotel research team, data services team, data output team and trends team. These teams are responsible for the loading, validation, processing, and distribution of output involving all monthly and daily hotel performance data globally. He also oversees the data operation analysts, who handle end-to-end data flow and driving solutions.   

      Phone +1 (615) 824 8664 ext. 3335

    • Elizabeth M. Bentle

      Vice President, Human Resources

      Elizabeth Bentle is responsible for managing all aspects of hiring and training at STR.

      Phone +1 (615) 824 8664 ext. 3309

    • Chad Church

      Vice President, Client Services

      Chad Church manages the client service, trend, special projects, and CVB/DMO operations at STR. In addition, he leads internal process improvement initiatives and special projects for consulting, investment, government, and corporate hotel clients.  He is a regular speaker at industry meetings and conventions and is a frequent contributor to various news media outlets. 

      Phone +1 (615) 824 8664 ext. 3400

    • Chris Crenshaw, CRME

      Vice President, Digital Data Solutions

      Chris Crenshaw works with our global development team on new product development and strategic integration. He brings a wealth of knowledge to the table with over 15 years of revenue-related hospitality experience. He is a Certified Revenue Management Executive (CRME) and Certified Scrum Product Owner (CSPO).  

      Phone +1 (615) 824 8664 ext. 3419

    • Michael Leggett

      Vice President, Quality Assurance

      Michael Leggett oversees STR’s quality assurance program, working with various departments on improving both new and existing products as well as service standards. He has been a part of the STR team for over 15 years, holding numerous responsibilities in the IT department. Today, Michael plays a fundamental role in ensuring the quality of reports and services our clients receive.

      Phone +1 (615) 824 8664 ext. 3325

    • Alex Smith

      Vice President, Sector Analysis

      Alex Smith oversees data operations in the Sector Analysis division of STR.  He is responsible for data collection and output, as well as business and product development.  Previously, Alex worked in Client Services and managed STR’s forecast products.

      Phone +1 (615) 824 8664 ext. 3362

    • Lindsay Culbreath

      Senior Director, Marketing

      Lindsay Culbreath is responsible for all North America marketing activities as it relates to growth of STR’s products and services.

      Phone +1 (615) 824 8664 ext. 3317

    • Alison Hoyt

      Senior Director, Consulting and Analytics

      Alison Hoyt designs custom data dashboards for clients, using Excel modeling techniques. She assists with new subscription-based report and product development. Alison serves as a liaison between STR’s Colorado office and STR’s international headquarters in London, overseeing the collection and input of annual profitability data for approximately 2,000 hotels. Alison earned her bachelor’s degree from Cornell University’s School of Hotel Administration and graduated with distinction. She is a frequent presenter at industry conferences and meetings.

      Phone +1 (615) 824 8664 ext.3147

    • Patrick Mayock

      Senior Director, Research & Development

      As Senior Director of Research & Development, Patrick Mayock is tasked with exploring new opportunities, methodologies and solutions to ensure the continued success of STR long into the future. Additionally, he helps lead the company’s thought leadership platform to advance the perception of STR within the hotel industry and beyond. Prior to joining the R&D team in January 2016, Patrick was instrumental in building STR’s award-winning media arm, Hotel News Now, serving most recently as it’s Editor-in-Chief. Patrick earned his bachelor’s degree from the E.W. Scripps of Journalism at Ohio University and his master’s degree from Kent State University. He is pursuing an MBA from the Weatherhead School of Management at Case Western Reserve University.

      Phone +1 (615) 824 8664 ext. 3408

    • Joseph Rael

      Senior Director, Financial Performance

      Joseph Rael works on a variety of custom analytical tools and solutions and leads the HOST P&L program, which collects and analyzes nearly 6,000 hotel income statements each year. 

      Phone +1 (615) 824 8664 ext.3145

    • Javier Serrano

      Country Manager – Spain

      Phone +34 911 233 296 ext. 1954

    • Christian Strieder

      Country Manager – Germany

      Phone +49 151 4632 4634

    • Patricia Zulato

      Country Manager – Brazil

      Phone +55 (47) 92017002

    • Naureen Ahmed

      Director - Marketing, Research & Analysis


      Phone +44 (0) 207 922 1965

    • Veronica Andrews

      Director, Digital Data Solutions

      Veronica Andrews, Director, Digital Data Solutions for STR, provides analytical and end-user perspectives in the development of new STR data products. She is also responsible for designing and delivering product training to meet internal and external customer needs. Veronica has over 20 years of revenue management experience in the hospitality industry. Prior to joining STR, Veronica’s experience included property and above property leadership in both major brand and independent arenas, and across a wide breadth of property types and locations. Veronica serves on the HSMAI Revenue Management Advisory Board, is a Certified Revenue Management Executive (CRME), and an active member of the AH&LA Food and Beverage Committee.

      Phone +1 (615) 824 8664 ext. 3396

    • Lynsie Bennett

      Director of BD - Hotels, Destinations & IP

      Lynsie Bennett is responsible for developing and maintaining partnerships with clients of Hotel News Now and STR. Lynsie brings with her two years of award-winning advertising sales experience in the newspaper industry. 

      Phone +1 (615) 824 8664 ext. 3374

    • Felicity Collins

      Senior Operations Manager

      Felicity Collins is the Senior Operations Manager for STR, focusing on systems and processes to maximise efficiency.  She joined the organisation in 2008 as an Account Manager, later becoming Operations Manager and then Director of Operations in 2011.  Felicity has held previous account management and event planning roles at Hilton International and Leading Hotels of the World.  She holds an Honours Degree in Business Administration from the University of Hertfordshire.

      Phone +44 (0) 207 922 1951

    • Rowena Cowan

      Director of Human Resources

      Rowena Cowan leads STR’s international Human Resources, responsible for Europe, Central/South America, Middle East & Africa, and Asia Pacific. Rowena has extensive HR experience and has held global roles across a variety of industries, including finance, telecommunications, and software. Prior to joining STR, Rowena headed up an HR practice with a consultancy firm where STR was one of her clients. She holds a Master’s degree from the London School of Economics and is a Member of the CIPD, the UK’s professional body for HR and People Development.

      Phone +44 (0) 203 744 7151

    • Sarah Duignan

      Director - Client Relationships

      Sarah Duignan leads STR's international client relations. She joined the HotelBenchmark team at Deloitte in 2005 as a Business Development Executive, later becoming an Account Manager responsible for a number of key international clients. Sarah regularly attends and presents at hotel operator and industry events, spreading greater awareness of STR’s benchmarking services. She has seven years of experience in hotel operations in Ireland and holds an honours degree in translation (German & Spanish) from Dublin City University.

      Phone +44 (0) 207 922 1950

    • Chantelle Boyers

      Product Manager

      Phone +44 (0) 203 744 716

    • Annie Gaffron

      Director, Marketing Operations

      Annie Gaffron oversees day-to-day operations of the marketing team with a focus on special projects, implementation, systems and the Hotel Data Conference. 

      Phone +1 (615) 824 8664 ext. 3403

    • Jessica Haywood

      Director, R&D

      As Director of Research & Development, Jessica Haywood is responsible for overseeing analytics and methodology, managing pilots, and leading partnership conversations. She also helps set the strategic direction of the R&D department and the company. Prior to joining the R&D team, Jessica served as Senior Operations Analyst and managed market forecasts and special projects for investment, consulting, government, and corporate hotel clients. Jessica earner her Master of Science degree in Travel Industry Management from the University of Hawaii and a bachelor’s degree from the University of North Carolina at Wilmington.

      Phone +1 (615) 824 8664 ext.3433

    • Chris Klauda

      Senior Director, Market Insights

      Phone +1 (615) 824 8664

    • Nick Minerd

      Communications Director

      Nick Minerd covers requests for data and executive interviews from media outlets in North America and the Caribbean. He also manages all of STR's press releases and works with various internal and external communication initiatives.

      Phone +1 (615) 824 8664 ext. 3305

    • Sean Morgan

      Director of Research

      Phone +44 (0) 131 623 6237

    • Aoife Roche

      Director of Account Management

      Phone +44 (0) 207 922 1938

    • Raquel Ortiz

      Assistant Director of Financial Performance

      Phone +1 (615) 824 8664 ext.3143

    • Duane Vinson

      Vice President, STR and Assistant Director, STR SHARE Center

      Duane Vinson joined STR in 1997 and serves as the Assistant Director of the SHARE Center, a program that works with hospitality and tourism schools around the world to provide thorough and timely data for academic research and comprehensive and relevant training materials for the classroom. 

      Phone +1 615 824 8664 ext. 3329

    • Joanna Butler

      Senior Client Services Manager

      Phone +44 (0) 207 922 1946

    • Sophie Colvin

      Business Development Manager

      Phone +44 (0) 207 922 1943

    • Karrie Keen

      Senior Operations Analyst

      Karrie Keen acts as the lead account manager for Wall Street and consulting clients, manage custom data and project requests, and assist in the service and support of corporate and customer requests across the globe. Mrs. Keen joined STR in 2001 and has served in multiple roles and departments. She is a graduate of The University of Louisiana at Monroe with a bachelor’s degree in Business Administration.

      Phone +1 (615) 824 8664 ext. 3331

    • Nele Magi

      Senior Account Manager - Industry Partners

      Phone +44 (0) 207 922 1972

    • Sara Murias

      Senior Integrations Manager

      Phone +44 (0) 207 922 1936

    • Ivana Neskovic

      Account Manager - MEA, CIS & SEE

      Phone +44 (0) 207 922 1961

    • Julian Perez Fernandez

      Senior Key Account Manager

      Phone +44 (0) 207 922 1947

    • Alexander Robinson

      Strategic Relationships Manager

      Phone +44 (0) 203 890 0062

    • Andrea Aleotti

      Office and Account Manager - Italy

      Phone +39 02 4547 2236

    • Claudia Alvarado

      Analytics Manager

      Phone +1 (615) 824 8664 ext.3141

    • Cynthia Cheong

      Office Manager

      Cynthia Cheong is the Office Manager for STR Asia Pacific and is based in our Singapore office. Her role spans across administrative support to leadership, accounting, sales and more – while ensuring day-to-day operations in the Singapore office run smoothly. Cynthia is no stranger to hospitality and FMCG industries and through her passion for improving processes and expanding possibilities, Cynthia provides a personal touch that helps to expand the team’s scope of capabilities to achieve the overall company’s objectives.

      Phone +65 6800 7850

    • Maryke Dreyer

      Business Development Manager - South Africa

      Phone +27 (72) 269 9922

    • Romina Aleksieva

      Regional Account Manager DACH & Benelux

      Phone +44 (0) 738 710 7745

    • Vidhi Godiawala

      Business Development Manager


      Phone +91 (0) 22 6631 1480 ext 223

    • Shawn Grenley

      Client Account Manager

      Shawn Grenley is responsible for servicing and maintaining positive relationships between STR and a number of key corporate clients headquartered in the southeastern region of the U.S. These states include AL, FL, GA, MS, NC, SC and TN. 

      Phone +1 (615) 824 8664 ext. 3330

    • Susan Guo

      Business Development Manager

      Phone +86 (0)10 8316 2688

    • Paul Hammond

      Business Development Manager


      Phone +61 (0) 2 8091 2009

    • Allie Hanson

      Product Manager, Digital Products

      Allie Hanson is responsible for servicing and maintaining positive relationships between STR and a number of key corporate clients headquartered in the western United States. These states include AK, AZ, CA, HI, ID, MT, NE, NV, ND, OR, SD, UT, WA, WY and British Columbia, Canada. 

      Phone +1 (615) 824 8664 ext. 3434

    • Kim Heslin

      Client Account Manager

      Kim Heslin joined STR in 2006 and is responsible for servicing and maintaining positive relationships between STR and a number of key corporate clients headquartered in the northeastern region of the United States. These states include CT, DC, IL, IN, ME, MD, MA, MI, NH, NJ, NY, OH, PA, RI, VA, VT, WV, and Ontario, Canada.

      Phone +1 (615) 824 8664 ext. 3361

    • Sandy Hoareau-Berart

      Office Assistant Manager

      Phone +44 (0) 207 922 1958

    • Jakub Klimczak

      Business Development Manager - CEE

      Phone +44 (0) 207 922 1940

    • Rico Louw

      Client Account Manager

      Rico Louw is responsible for servicing and maintaining positive relationships between STR and a number of key corporate clients headquartered in the central U.S.  These states include AR, CO, IA, KS, LA, MN, MO, NM, OK and TX. With strong linguistic abilities, Rico also services the Caribbean island markets and Mexico. 

      Phone +1 (615) 824 8664 ext. 3455

    • Josh Ford

      Client Account Manager

       Josh Ford is responsible for servicing and maintaining positive relationships between STR and a number of key corporate clients headquartered in VA, DC, WV, KY, IN, IL, MI, and WI.

      Phone +1 (615) 348 2129

    • Jenay Shaw

      Client Account Manager

      Jenay Shaw is responsible for servicing and maintaining positive relationships between STR and a number of key corporate clients headquartered in the western United States. These states include AK, AZ, CA, HI, ID, MT, NE, NV, ND, OR, SD, UT, WA, WY and British Columbia, Canada

      Phone +1 (615) 338 3503

    • Veranica Maidanqkay

      Business Development Manager

      Phone +62 (0) 21 29758957

    • Sam Mardkhah

      Business Development Manager - Scandinavia, Baltics & Benelux (EMEA)

      Phone +44( 0) 2037447150

    • Stefania Maroso

      Regional Account Manager - Central & South America

      Phone +44 (0) 203 890 0047 ext. 4147

    • Kristine Ng

      Product Support Manager

      Phone +65 6800 7850

    • Akiko Nishiwaki

      Account Manager

      Phone +81 (0) 3 4589 9890

    • Ines Quintella

      Key Account Manager

      Phone +44 (0) 203 744 7155

    • Mohamed Rabie

      Key Account Manager

      Phone +44 (0) 207 922 1959

    • Nate Rael

      Account Manager

      Phone +1 (615) 824 8664 ext.3148

    • Michal Rao

      Business Development Manager – UK & Ireland

      Phone +44 (0) 207 922 1974

    • Shiori Sakurai

      Business Development Manager

      Phone +81 (0) 3 4589 9890

    • Shivendra Selvam

      Account Manager

      Phone +91 (0) 22 6631 1480

    • Anne-Marie Spackman

      Financial Planning and Analysis Manager



      Phone +44 (0) 207 922 1971

    • Catherine Harper

      Financial Controller

      Phone +44 (0) 207 922 1969

    • Fenady Uriarte

      Business Development Manager

      Phone +65 6800 7850

    • Natalie Weisz

      Research & Analysis Manager

      Phone +44 (0) 203 744 7147

    • Alexandra White

      Business Development Manager

      Phone +44 (0) 207 922 1955

    • Vincci Yang

      Business Development Manager


      Phone +86 (0) 10 8316 2688

    • Emily Yu

      Account Manager

      Phone +86 (0)10 8316 2688

    • Rainy Zhu

      Account Manager

      Phone +86 (0)10 8316 2688

    • Typhaine Blanco

      Business Development Executive

      Phone +44 (0) 203 744 7141

    • Kye Butler

      Business Development Executive, Industry Partners

      Phone +1 (615) 348 2157 ext. 3157

    • Clara Carballo

      AM:PM Executive

      Phone +44 (0) 207 922 1973

    • Elyse Carfrey

      Business Development Executive - STR & Hotel News Now

      Elyse Carfrey works closely with the Business Development Director to build relationships with new and existing clients of Hotel News Now and STR. She also manages the Product Showcase newsletter and the Hotels for Sale pages of the website. 

      Phone +1 (615) 824 8664 ext. 3371

    • Patricia Coyne

      Accounts Assistant

      Phone +44 (0) 207 922 1957

    • Alicia Esteban Fernandez

      International Market Researcher

      Phone +44 (0) 203 808 0297

    • Jennifer Foster

      Business Development Executive - Destinations

      Jennifer Foster works closely with the director of business development, destinations to build relationships with new and existing destinations clients in the Southeast, Midwest and East Coast regions of the U.S.

      Phone +1 (615) 824 8664 ext. 3487

    • Emile Gourieux

      Business Development Executive, Hotels

      Phone +1 (615) 348 2231 ext 3221

    • Melissa Holm

      Business Development Executive, Hotels

      Melissa Holm works closely with our hotel partners and is focused on increasing the participation of independent properties located in the Midwest and Northeastern U.S.

      Phone +1 (615) 824 8664 ext. 3468

    • CeCe Kleidara

      Digital Marketing Executive


      Phone +44 (0) 203 744 7140

    • Gary Stringer

      Content and Media Executive

      Phone +44 (0) 131 460 7105

    • Bennjin Lao

      Business Development Executive, Hotels

      Phone +1 (615) 348 2211 ext. 3211

    • Sonia Lorenzo Fojon

      Key Account Manager

      Phone +44 (0)207 922 1977

    • Marielle Malabanan

      Invoicing Executive

      Phone +44 (0) 207 922 1932

    • Lucia Medea

      Account Executive

      Phone +44 (0) 207 922 1961

    • Taylise Perez

      Data Support Executive

      Phone +44 (0) 203 934 9882

    • Liz Traas

      Data Support Executive

      Phone +44 (0) 203 744 7148

    • Konstantinos Nikolaidis

      Middle East & Africa Executive

      Phone +44 (0) 207 922 1939

    • Tien Pham

      Technical/Project Lead Executive


      Phone +44 (0) 203 744 7153

    • Patrick Skillcorn

      Invoicing Coordinator

      Phone +44 (0) 207 922 1978

    • Nicoletta Stara

      Trend Executive

      Phone +44 (0) 203 890 0060

    • Daivi Albert

      Trend Coordinator

      Phone +44 (0) 207 922 1977

    • Kelsey Waite

      Business Development Executive, Destinations

      Kelsey Waite works closely with the Director of Business Development, Destinations to build relationships with new and existing destination clients located in the Midwest and along the East Coast.

      Phone +1 (615) 824 8664 ext. 3458

    • Emma Holland

      Marketing Relations Specialist

      Phone +1 (615) 824 8664 ext.3515

    • Haley Luther

      Communications Associate

      Phone +1 (615) 824 8664 ext. 3500

    • Ryan Lynch

      Business Development Executive, Industry Partners

      Phone +1 (615) 348 2005 ext. 3355

    • Barbara Fraccascia

      Forecast and Research Analyst

      Phone +44 (0) 203 890 0059

    • Sophian Fikri

      Research Analyst

      Phone +62 (0) 21 29758957

    • Mayumi Amo

      Account Coordinator

      Phone +81 (0) 345899893

    • Satria Asti

      Trend Coordinator


      Phone +62 (0) 21 2975 8957

    • Tom Chappel

      Business Development Coordinator


       +61 (0) 2 8091 2009

    • Gail Crichton

      Account Coordinator


      Phone +61 (0) 2 8091 2009

    • Ashley Friedman

      Content Coordinator

      Phone +1 (615) 824 8664 ext.3556

    • Carol Gan

      Account Coordinator


      Phone +65 6800 7850

    • Carter Guo

      Marketing Coordinator

      Phone +86 (0)10 8316 2688

    • Leif Jiang

      Account Coordinator

      Phone +86 (0)10 8316 2688

    • Intan Meilan Sari

      Account Coordinator

      Phone +62 (0) 21 29758957

    • Bayleigh Stetzer

      Industry Partners Coordinator

      Phone +1 (615) 348 2188 ext. 3188

    • Velancia Teo

      Business Development Coordinator


      Phone +65 6800 7850

    • Bella Wang

      Business Development & Marketing Coordinator

      Phone +86 (0)10 8316 2688

    • Chen Zhang

      Account Coordinator


      Phone +86 (0) 10 8316 2688

    • Liana Shaferyans

      Office Administrative Assistant

      Phone +44 (0) 207 922 1942

    • Paula Reinoso

      Regional Account Manager - Spain & Portugal

      Phone +44 (0) 207 922 1960

    • Ursula Campbell

      International Market Researcher

      Phone +44 (0) 73 8710 7990

    • Lenka Chou

      International Market Researcher

      Phone +44 (0) 203 890 0047

    • Sue McKenney

      International Market Researcher

      Phone +44 (0) 738 741 1233

    • Kevin Nguyen

      Senior Applications Developer

      Phone +44 (0) 207 922 1962

    • Peter Sheyindeemi

      Desktop Support Engineer

      Phone +44 (0) 738 741 1232