Furniture, Fixtures, and Equipment (FF&E)
FF&E stands for Furniture, Fixtures, and Equipment. This acronym refers to the movable items in a hotel room that are not part of the building's structure. This includes items like beds, chairs, curtains, and lamps. FF&E is an important aspect of hotel d...
Lifestyle Resort
A lifestyle resort is a type of hotel or vacation destination designed to cater to a particular lifestyle or interest. These resorts often offer a range of activities and amenities that appeal to the preferences of their guests, such as outdoor recreation, fitness fa...
Lodging
Lodging is an umbrella term that refers to a temporary place to stay, such as a hotel, motel, or hostel. It can also refer to a vacation rental, short-term rental, bed and breakfast, or any other type of accommodation that provides sleeping quarters for travelers. Th...
Market Penetration Index (MPI)
Measures a hotel’s Occupancy (Occ) performance relative to an aggregated grouping of hotels (i.e., competitive set, market, submarket). If all things are equal, a property's Occ Index or MPI is 100 compared to the aggregated group of hotels (historically describ...
Composite Property
An aggregate of multiple, anonymous properties that acts as one individual property. The hotels that make up this Composite Property are anonymized and chosen automatically by STR’s proprietary methodology that weighs objective criteria such as location, performance,...
Length of Stay (LOS)
LOS stands for Length of Stay and refers to the number of nights that a guest stays in a hotel. LOS is an important metric for hotels because it can impact revenue management and staffing decisions. By understanding LOS trends, hotels can adjust their pricing and mar...
(K) Why is STR moving clients to one product?
Our product offering was developed and expanded to meet the evolving needs of our industry. We have made a substantial investment in a transformative Benchmark feature, which unlocks tremendous potential for our clients and positions us to scale product through new f...
(L) Will anything change with Competitive Sets?
Yes, management of Comp Sets looks different and includes dynamic, self-service functionality that eliminates the need to work through STR’s Client Services team. You control access via permissions for which users can edit and create Comp Sets. Updated search functio...
How to I report Rooms Sold figures?
Included in Rooms Sold figures: Day use and partial day room sold, rooms occupied without charge in connection with a promotion or contract Excluded from Rooms Sold figures: Complimentary rooms, ‘no-shows’, owner-occupied condominiums Full details here.
What types of closures does STR record?
STR reports four types of closures: Under construction Under renovation Partial month/temporary closure Seasonal closure
(E) How long will STR legacy reports continue?
Until you have been upgraded to CoStar, there is no timeline for a change with the reports you receive. Once you are in the new product, there will be a 30-day overlap period when STAR, Bandwidth, RPM, etc. are still delivered as legacy reports. Corporate Reports, Da...
(F) What are the different license types for the product and who should receive them?
Superuser – This license is provided to company administrators who will manage functionality. These users are able to grant themselves a Benchmarking license for full access to product. Benchmarking – This license provides full access to product, including all STAR ...