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How are quarantine guests impacting future bookings in the U.K.?

Earlier this month, the U.K. government announced a mandatory hotel quarantine for anyone arriving from a country on the U.K.’s travel ban list. Beginning 15 February, travellers in that category were required to quarantine in a government-approved facility for 10 days.

With hotels contracted to house those quarantined travellers, we look to Forward STAR to determine the impact on future bookings around London’s key airports: Heathrow and Gatwick.

Heathrow Airport

As of 15 February, occupancy on the books for the STR-defined Heathrow Airport submarket came in at levels between 16%-19% from 19 February through 2 March. From there, a steady decline is visible with levels dipping back below 15%. Unfortunately, with last-minute cancelations, levels could be pulled even further downward.

While occupancy on the books remains low, pickup has at least been on the rise in the short-term to at least 10% through 12 March. After 17 February, the submarket’s pickup levels are higher than the same time last year. As a reminder, pickup measures your uptake in bookings from one data collection to the next.

UK Airport 22 February Image 1

Gatwick Airport

The Gatwick Airport submarket, on the other hand, hasn’t seen an impact just yet. As of 15 February, Gatwick Airport’s occupancy on the books was trending below 10% for the remaining days of February and March. The submarket’s highest occupancy on the books (10%) doesn’t come until 30 April.

Gatwick Airport’s pickup remains low as well. For the next 90 days (as of 15 February), pickup sat mostly below 5%. However, continuous uncertainty has led to much shorter booking times for all areas.

Occupancy-on-the-books intelligence will help pinpoint recovery and provide much-needed context. Those insights can be accessed for free when you submit your data. If you are interested, please email

For further insights into COVID-19’s impact on global hotel performance, visit our content hub.